Privacy Policy for Orbit Systems Apple Guideline 5.1.2 Ready

Interpretation and Definitions

Interpretation

Words with initial capital letters have meanings defined below. The same meanings apply whether they appear in singular or plural.

Definitions

• Account: A unique account created for you to access parts of the Service.
• Company, we, us, or our: Orbit Systems, Office No.1, Plot No.18, River View Road, Mini Commercial Area, Phase‑7, Bahria Town, Rawalpindi, Pakistan.
• Contacts Data: Information (e.g., names, phone numbers, emails) retrieved from your device’s address book after you grant explicit consent.
• Cookies: Small files placed on your device to store session information.
• Device: Any device that can access the Service, such as a smartphone, tablet, or computer.
• Personal Data: Any information relating to an identified or identifiable individual.
• Service: Orbit Systems’ mobile and web applications, including CRM/ERP and related services.
• Service Provider: Any third party that processes data on our behalf.
• Usage Data: Data collected automatically through use of the Service (e.g., IP address, app version, pages/screens viewed).
• You: The individual using the Service, or the legal entity on whose behalf the Service is used.

Collecting and Using Your Personal Data

Personal Data You Provide

While using the Service, we may ask you to provide Personal Data, including:

• Name, email address, phone number
• Company name, address, and other profile details
• Support or communications content you send to us

Usage Data

We automatically collect Usage Data when you use the Service, which may include your IP address, device identifiers, operating system, app version, pages/screens you visit, and timestamps.

Cookies and Similar Technologies

We use Cookies and similar technologies to operate and improve the Service. You may refuse Cookies in your browser settings, but some features may not function properly.

Use of Your Personal and Contacts Data

• Provide and maintain the Service, including CRM/ERP features and synchronization.
• Manage your Account and deliver requested functionality.
• Communicate with you about updates, security alerts, and support.
• Analyze usage to improve performance and user experience.
• Comply with legal obligations and enforce our terms.

Disclosure / Sharing of Data

• Service Providers: We may share data with vendors who process it on our behalf (e.g., hosting, analytics, support). They are bound by confidentiality and data‑processing obligations.
• Business Transfers: In the event of a merger or acquisition, your data may be transferred as part of the transaction with notice to you where required.
• Legal Requirements: We may disclose data to comply with law, protect rights, investigate fraud, or ensure safety.
• With Your Consent: We may share information for any other purpose disclosed to you and with your consent.

We do not sell or rent Personal Data or Contacts Data.

Retention of Data

We retain Personal Data and Contacts Data only as long as necessary to deliver the Service and meet legal obligations. Upon verified request or account deletion, synced contacts and related records are deleted from our systems within 30 days, unless a longer period is required by law.

Security

We implement administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure. If you believe your account has been compromised, contact us immediately.

Your Rights & Choices

• Access, correct, update, or delete your Personal Data.
• Withdraw Contacts access at any time via device settings.
• Request deletion of previously synced contacts and account data.
• Opt out of non‑essential communications.

To exercise these rights, email info@orbitsystems.com.pk.

Children’s Privacy

The Service is not directed to children under 13. We do not knowingly collect Personal Data from children. If you believe a child has provided us with Personal Data, please contact us so we can delete it.

International Data Transfers

Your information may be processed and stored in countries outside your own. We take steps to ensure appropriate safeguards are in place consistent with applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version here and revise the “Last updated” date. For material changes, we will provide additional notice (e.g., in‑app notice or email) before they take effect.